Privacy Policy

Privacy Policy

Last Updated: 09/Oct/2025

Welcome to PrepLap, a product of EBeta Innovations LLP (“we”, “our”, or “us”).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Platform”). By accessing or using PrepLap, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are

PrepLap is an educational and exam-preparation platform owned and operated by EBeta Innovations LLP, registered under the Limited Liability Partnership Act, 2008, India. Our Platform provides online learning tools, class preparation modules, mock tests, and analytics for students across different age groups.

For privacy-related concerns, contact:
Email: privacy@preplap.in
Entity: EBeta Innovations LLP

2. Information We Collect

A. Information You Provide

  • Personal Information: Name, email, mobile number, date of birth, and gender.
  • Login Credentials: Username and encrypted password.
  • Profile Data: Student grade/class, subjects of interest, or exam preferences.
  • Payment Details: Limited payment data (transaction ID, amount, Razorpay reference).
  • Support Requests: Queries or feedback submitted through email or in-app forms.

B. Automatically Collected Data

  • Device and Usage Data: IP address, browser, device type, operating system.
  • Cookies and Tracking: Session logs, click behavior, and analytics events.
  • Approximate Location: Derived from IP address for relevant content.

C. Third-Party Data

  • Razorpay (payment confirmations)
  • Google Authentication (if you use Google Sign-In)
  • Analytics tools for performance and experience improvement

3. How We Use Your Information

  • To create and manage your account
  • To deliver learning content, mock tests, and progress tracking
  • To process payments securely through Razorpay
  • To send you transactional updates, reminders, or notifications
  • To improve user experience and personalization
  • To comply with legal obligations
  • To prevent unauthorized access, fraud, or abuse
  • To send promotional offers (only if you opt in)

5. Information Sharing

We do not sell or rent your personal information. However, we may share data with trusted third parties under strict confidentiality:

  • Razorpay – payment processing and verification
  • Email/Notification Services – transactional communications
  • Analytics Providers – performance improvement
  • Government/Legal Authorities – when required by law

6. Data Retention

  • Account data: retained until deletion or 24 months of inactivity
  • Payment data: retained for 7 years (tax & audit)
  • Analytics logs: retained for up to 12 months

You may request deletion anytime (see Section 11).

7. Data Security

We use SSL encryption, encrypted storage, and limited employee access to secure your information. Payments are processed via PCI-DSS compliant Razorpay. However, no system is completely secure — you use PrepLap at your own discretion.

8. Cookies and Tracking

PrepLap uses cookies for session management, performance analytics, and personalized recommendations. You can disable cookies in your browser settings, but some features may not work properly.

9. Children’s Privacy

PrepLap is designed for learners aged 3+ and encourages parental supervision. If a parent believes their child’s data was shared without consent, they can contact us for deletion.

10. Your Rights

  • Access or obtain a copy of your personal data
  • Correct inaccurate details
  • Withdraw consent anytime
  • Request deletion of your data
  • Restrict or object to processing

Requests: privacy@preplap.in (processed within 30 business days)

11. Account Deletion

You may delete your account by emailing privacy@preplap.in or using the in-app Delete Account option. Non-mandatory data will be deleted, while financial records are retained for compliance.

13. Policy Updates

This Privacy Policy may be updated periodically. Continued use of PrepLap after updates constitutes acceptance of the revised version.

14. Data Protection Contact

For privacy concerns:
Email: privacy@preplap.in
Entity: EBeta Innovations LLP
Address: [Insert Registered Office Address]
Working Hours: Mon–Fri, 10:00 AM – 6:00 PM IST

15. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, with exclusive jurisdiction in the courts of Delhi.